Victoria Jewellery prioritise our customer satisfaction, you may return your online order up to 7 days after you receive your purchase.
To return your order please proceed as follows:
Send us an email to info@victoriajewellery.ch as soon as possible.
To be eligible for a return, your item must be unused, unworn and in the same condition that you have received.
Depending on the circumstances, the product may be repaired, replaced with the same product, or substituted with a product of comparable value.
However, Victoria Jewellery will not repair, replace, or substitute any goods that have been, in the company’s opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence, or misuse, we will notify you of approval or rejection of your refund.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. In case of refund, the cost of return shipping will be deducted from your refund.
If for any reason you are not completely satisfied with your purchase, please contact us via our email at info@victoriajewellery.ch as soon as possible. And we will gladly come up with a solution in your favor.
If you have not received your refund, please do the following checks first:
Check your bank account
Contact your credit card company, contact back to your bank to double check, it can take some processing time before the refund is posted
After all above checks still have not received, please contact us at info@victoriajewellery.ch
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